Privacy Policy

INGLESES PRAIA HOTEL recognizes the importance of privacy, security and data protection for its customers and for all data holders who may have their Personal Data (as defined below) or other data processed through PMS systems . INGLESES PRAIA HOTEL uses its best efforts to provide adequate protections in all its operations and to implement the most consistent and rigorous policies and procedures.

This Privacy Policy informs you, who visit the website, or who provide data, regardless of its nature (“You”), the privacy practices of INGLESES PRAIA HOTEL and indicates the choices that You can make regarding collection and use. of data that refers to You.

For the purposes of this Privacy Policy, personal data (“Personal Data”) means any data that refers to an identified or identifiable natural person. Personal Data will be of the nature of Personal Data whenever there is the possibility of You being identified, directly or indirectly, by reference to a unique identifier such as, for example, your name, an identification number, location data, or other specific factors of your identity. In relation to INGLESES PRAIA HOTEL, the Partner's Personal Data are not, in principle, considered Personal Data.

1. SCOPE

This Privacy Policy describes the processing - which includes the collection or access, use and storage - of your Personal Data by INGLESES PRAIA HOTEL.

By agreeing to this Privacy Policy, You declare and agree that INGLESES PRAIA HOTEL may process your Personal Data in accordance with the terms established here.

2. THIRD PARTY APPLICATIONS

This Privacy Policy does not apply to third-party applications, products, services, websites or social media features that may be accessed through links we provide for your convenience and information (“Third-Party Applications”). Accessing these links will cause You to leave the INGLESES PRAIA HOTEL virtual environment and may result in the collection or sharing of information about You by third parties. INGLESES PRAIA HOTEL does not control, endorse or give any guarantees regarding Third Party Applications or their privacy practices, which may be different from those of INGLESES PRAIA HOTEL. In this regard, we encourage You to carefully read the privacy policies of any Third-Party Application with which You interact before allowing the collection and use of Your Personal Data.

3. PERSONAL DATA COLLECTED BY THE WEBSITE AND APPLICATION

INGLESES PRAIA HOTEL collects your Personal Data when you access the website. When contacting INGLESES PRAIA HOTEL for the purpose of making reservations, You must provide us with your name, your contact information such as email address and telephone number and your credit card number.

If and when your Personal Data is collected in another environment or for other purposes (for example, employment registration), You will be duly notified and, consequently, will have the opportunity to exercise your right to choose.

4. PERSONAL DATA COLLECTED BY THIRD PARTIES

We may receive your Personal Data when You provide it to a third party for the purpose of making reservations at INGLESES PRAIA HOTEL. In this process, third parties use their own means to collect data relating to You and, through a Contract, they allow INGLESES PRAIA HOTEL to also have access to this data so that reservations can be made.

Third parties that collect data have a legal obligation to obtain the respective consents and authorizations (the “Consents”) that You freely and unequivocally wish to give for the processing of your Personal Data. INGLESES PRAIA HOTEL relies on the content and scope of these Consents to provide appropriate treatment to your Personal Data. Although INGLESES PRAIA HOTEL contractually requires that the Consents obtained by third parties are adequate, that is, they comply with applicable legislation and, mainly, reflect the purposes of the processing of Personal Data, INGLESES PRAIA HOTEL is exempt from any liability arising from any inadequacy of these Consents.

In relation to Personal Data obtained through third parties, INGLESES PRAIA HOTEL's commitment is limited, in principle, to providing You with the greatest possible transparency regarding the way in which INGLESES PRAIA HOTEL accesses, stores and uses your Personal Data. INGLESES PRAIA HOTEL does this as a way of establishing a relationship of trust with You. There is no legal obligation on INGLESES PRAIA HOTEL to do so.

5. PERSONAL DATA COLLECTED DURING THE STAY

INGLESES PRAIA HOTEL values excellence in the offering of its hotel services. To provide an increasingly efficient and personalized service, INGLESES PRAIA HOTEL collects, stores and uses Personal Data from its guests during their stay at the hotel. The Personal Data collected during the stay concerns the characteristics, preferences and history of each guest. For example, Personal Data about past incidents at the hotel, shoe size, clothing size, dietary restrictions, allergies, specific requests, likes, predilections, aversions and habits may be collected during the stay.

Personal Data collected during the stay at INGLESES PRAIA HOTEL are processed for the benefit of the respective guest, with the purpose of providing an individual and unique service. INGLESES PRAIA HOTEL understands that the Personal Data collected during the stay may relate to the privacy of its guests. Therefore, Personal Data collected during your stay is kept confidential and secure, is only accessible to our internal team and is used when necessary to provide guest service.

When checking in for accommodation at INGLESES PRAIA HOTEL, You understand and agree that your Personal Data may be collected during your stay, including by observing your behavior, characteristics and predilections, and that it will be used in the same accommodation or on future occasions. Considering that the personalization of the hotel service is a process that is consolidated over time and with guest experiences, Personal Data collected during the stay remains stored. You may exercise, in accordance with applicable legislation and this Policy, your rights in relation to Personal Data collected during your stay, including the right to delete your Personal Data.

6. PERSONAL DATA COLLECTED AUTOMATICALLY

Cookies are text files containing small amounts of data that are transferred to Your device, or more precisely, to the browser You use on your device, when You visit a website. The entity that places the cookies in your browser can then read the information contained in the cookie, according to the settings assigned to it. Cookies are typically classified as either "session cookies", which do not remain on Your device after You close your browser, or "persistent cookies", which will typically remain on Your device until You delete them or, alternatively, they expire.

When You visit our website, we place information on Your computer in the form of a cookie, which is automatically recognized the next time You visit us. Cookies allow us, for example, to adapt our website to suit your interests. If You do not want INGLESES PRAIA HOTEL to recognize your computer again later, set your web browser to delete cookies from your computer, block all cookies or warn You before a cookie is saved. Please note that it is possible that once You request this exclusion, You will no longer be able to enjoy all the functions of the INGLESES PRAIA HOTEL website. In this regard, please note that INGLESES PRAIA HOTEL uses certain cookies that are not related to online advertising: (i) account access security cookies; (ii) functional cookies, which preserve the functionality of navigation elements; and (iii) language or regional setting cookies.

INGLESES PRAIA HOTEL may also track IP addresses for the purposes of administering its systems, to report aggregated information, for site tracking, to prevent our servers from being hacked and for other uses described in this Privacy Policy.

7. HOW WE USE YOUR PERSONAL DATA

INGLESES PRAIA HOTEL uses your Personal Data to offer hotel services, especially to make reservations and also to ensure that your accommodation is an exclusive experience.

INGLESES PRAIA HOTEL also uses your Personal Data to improve its relationship with You and to provide You with better services, including personalizing your interaction and experience with us. For example, we may use your Personal Data to:

I. conduct our ordinary business operations, including to verify your identity, complete transactions and orders for our products or services, administer your account, process payments, and conduct business research and analysis;

II. for the purposes of staff training and quality assurance (which may include monitoring or recording calls to our customer support) and improving our internal operations and performance of systems, products and services, including innovation activities such as the creation of new products , resources and services using research and development tools and incorporating data analysis activities.

III. improve your experience with INGLESES PRAIA HOTEL by maintaining accurate contact and registration data, offering appropriate and improved products, services and resources that may interest you and allow You to participate in contests and surveys;

IV. respond to your comments, questions and complaints;

V. send You service-related information, including confirmations, invoices, technical notices, updates, security alerts, and administrative and support messages;

SAW. inform You about promotions, future events and news about products and services offered by INGLESES PRAIA HOTEL and our Partners;

VII. relate or combine information about You with other data We receive from third parties, to help understand Your needs and provide You with a better, more personalized service;

VIII. enforce our terms and conditions or protect our business, Partners or customers;

IX. prevent, investigate and deter fraudulent, unauthorized or illegal activities.

INGLESES PRAIA HOTEL may transfer your Personal Data to third parties. With your unequivocal Consent, INGLESES PRAIA HOTEL may also combine your Personal Data with data that INGLESES PRAIA HOTEL collects automatically and with Personal Data that INGLESES PRAIA HOTEL receives from third parties.

8. SHARING AND TRANSFER OF PERSONAL DATA

We do not share Personal Data with third parties unless You have previously agreed to this or there is permission or obligation based on law.

Our internal policies and standards are also communicated to our employees annually, as part of our specific compliance program. By accessing this website, you agree to the transfer and sharing of your Personal Data between INGLESES PRAIA HOTEL entities.

Like any other company, INGLESES PRAIA HOTEL relies on service providers to manage and support, on behalf of INGLESES PRAIA HOTEL, certain aspects of our operations. Such service providers may be located in Brazil or other countries and may provide services such as data hosting, IT and cloud computing services, debt collection, fraud management services, customer support and advertising and marketing activities. Our service providers are contractually obliged to adequately protect any Personal Data they receive from INGLESES PRAIA HOTEL and are prohibited from using Personal Data for any purpose other than the execution of the services under their responsibility in accordance with instructions given by INGLESES PRAIA HOTEL.

We may also share your Personal Data when we believe, in good faith, that we have an obligation to: (i) comply with a law, regulation or court order; (ii) respond to requests for information made by regulatory bodies, police authorities and other public authorities, including in cases relating to national security; (iii) enforce and/or protect property or rights of INGLESES PRAIA HOTEL, including to investigate fraud and help prevent security threats, including information, or other criminal or malicious activities; or (iv) protect the legitimate interests of third parties, including the personal safety of INGLESES PRAAIA HOTEL employees.

INGLESES PRAIA HOTEL may, for strategic reasons, among others, decide to sell, buy, merge or reorganize its businesses. In these cases, INGLESES PRAIA HOTEL may share or transfer your Personal Data with/to potential interested parties or buyers.

INGLESES PRAIA HOTEL may also share your Personal Data with: (i) credit assessment and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts to us); (iii) other third parties, including our business partners, in this case upon prior notice and after their respective consent. If You choose to provide your Personal Data to these third parties, your Personal Data will be treated in accordance with their privacy policy, which may differ from the policies and practices of INGLESES PRAIA HOTEL.

9. ADVERTISING AND MARKETING

You agree that we may collect, process and use your Personal Data for advertising or market research purposes and, in particular, to improve INGLESES PRAIA HOTEL services. We may collect, classify and use your Personal Data together with those of other holders of Personal Data in order to improve our services. Furthermore, INGLESES PRAIA HOTEL may use your Personal Data to offer you exclusive services and special opportunities that are compatible with your characteristics and predilections.

10. CHILDREN’S PRIVACY

INGLESES PRAIA HOPTEL only collects or processes data from children with due authorization from their parents or guardians and strictly for the purpose of checking in and offering the necessary services during the stay. Except as provided above, INGLESES PRAIA HOTEL does not deliberately collect or process Personal Data associated with children.

11. COMMUNICATIONS VIA EMAIL AND INSTANT COMMUNICATIONS

We will only use your email address and telephone number for the purposes for which You authorized their use (for example, responding to messages sent by You through the INGLESES PRAIA HOTEL website). You will only receive advertising from INGLESES PRAIA HOTEL by email if you have agreed to this or if INGLESES PRAIA HOTEL has the legal support to do so without your authorization.

If You have expressly agreed to receive mail marketing or newsletters (for example, when registering or later logging in), You will have agreed to receive communications with content selected or prepared by INGLESES PRAIA HOTEL or emails with advertising to the email address You provided to us. Announcements from INGLESES PRAIA HOTEL may be made at regular or irregular intervals. In addition to information belonging to INGLESES PRAIA HOTEL, these communications may contain offers from INGLESES PRAIA HOTEL's commercial partners or third parties. You can unsubscribe from INGLESES PRAIA HOTEL communications at any time at reservas@inglesespraia.com.br.com or, when available, through the link present in the messages themselves.

12. PERSONAL DATA SECURITY - PROTECTION OF YOUR PERSONAL DATA

INGLESES PRAIA HOTEL adopts the usual physical, electronic and managerial security procedures and standards, including encryption and passwords in an effort to protect your Personal Data against unauthorized access and disclosure, as well as to prevent nuisance or unwanted communication ( spam). However, please be aware that no company, including INGLESES PRAIA HOTEL, can fully eliminate the security risks associated with the processing of Personal Data.

The Personal Data we collect may be retained for as long as necessary to meet INGLESES PRAIA HOTEL's legitimate business purposes, including the purposes described in this Privacy Policy, or for a period of time specifically required or permitted by applicable law or regulation.

13. EXERCISE OF YOUR RIGHTS

INGLESES PRAIA HOTEL respects the rights that You have as holder of personal data and enables their exercise in accordance with applicable legislation.

Therefore, You have the right to confirm whether INGLESES PRAIA HOTEL processes Personal Data that concerns You and to access the Personal Data that You have provided to us or that we maintain about You.

INGLESES PRAIA HOTEL strives to ensure that the processing of Personal Data is in accordance with legislation and respects the rights and interests of holders of personal data. If you notice that INGLESES PRAIA HOTEL maintains incomplete, inaccurate or outdated Personal Data, You have the right to request that it be corrected. Likewise, if You find that INGLESES PRAIA HOTEL processes unnecessary or excessive Personal Data or that the processing does not comply with the law, You have the right to request the anonymization, blocking or deletion of the Personal Data subject to the irregularity.

Furthermore, You have the right to request information about the possibility of not providing consent and the consequences of such denial. If you have previously granted your consent, You have the right to revoke it and request the deletion of Personal Data whose processing was authorized by means of this consent.

Furthermore, You have the right to request clarification about how INGLESES PRAIA HOTEL treats your Personal Data. Likewise, You have the right to request information about the entities with which INGLESES PRAIA HOTEL has shared your Personal Data.

14. CHANGES

As technology and our services advance, we will also adapt our Privacy Policy. Whenever this happens, we will publish the new version, which will indicate the date on which the revision took place. If you deem necessary, you may request the most up-to-date version of our Privacy Policy by other means. In any case, You should check this page regularly to learn more about the status of this Privacy Policy.

15. CONTACT US

If You have any questions or concerns about this Privacy Policy, or about our practices for collecting and using Personal Data, or about a possible violation or breach of confidentiality of Personal Data or privacy, You can contact us via email